Yuma AI handles customer service requests, product questions, and social media moderation for online brands through automated AI agents.
What it is
Yuma AI is a specialized customer service automation platform built for ecommerce and direct-to-consumer brands. It deploys intelligent agents across your support tickets, pre-purchase product pages, and social media channels to resolve customer inquiries end to end without human intervention.
Key features
- Connects directly to existing helpdesks like Gorgias, Zendesk, and Kustomer alongside Shopify stores.
- Resolves routine requests including tracking updates, product returns, refunds, and subscription changes.
- Provides a pre-purchase Q&A widget on product pages to answer sizing and compatibility questions.
- Moderates social media comments and direct messages on Facebook and Instagram in your brand voice.
- Operates on an outcome-based pricing model where you only pay for fully resolved tickets.
Who it's for
- Ecommerce store owners looking to reduce support ticket backlogs and lower operational costs.
- Customer support teams wanting to automate repetitive tasks like order tracking and return processing.
- DTC growth leaders aiming to boost average order value and pre-purchase conversion rates.
Pricing
- Starter plan: $14,400 per year for approximately 12,000 resolutions.
- Growth plan: $40,000 per year for approximately 48,000 resolutions.
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