Tiledesk

What it is

Tiledesk is an open-source operating system for building and managing conversational AI agents and automated workflows. It provides a visual design studio where teams can create tailored customer journeys, connect knowledge bases, and orchestrate prompt chains across multiple channels like web, WhatsApp, and Facebook Messenger.

Key features

• Visual flow builder for creating no-code conversation logic and prompt chains
• Hybrid search engine combining full-text and semantic retrieval for accurate knowledge base answers
• Multi-channel deployment supporting web widgets, WhatsApp Business, SMS, and voice
• Human-in-the-loop escalation with real-time AI copilot assistance for human agents
• Calendar integrations for automated appointment booking and scheduling
• Email ticketing integration for automated inbound message management

Who it's for

Tiledesk suits customer support teams, e-commerce stores, and developers looking to automate support interactions, lead routing, and information retrieval using custom AI agents.

Pricing

Check the official website for current pricing.

Use cases

• Build custom conversational agents
• Automate customer support chats
• Schedule calendar appointments
• Query internal knowledge bases
• Manage multichannel ticketing

FAQ

Can I connect Tiledesk to WhatsApp?

Yes, you can connect your WhatsApp Business account to handle inbound and outbound messages automatically.

Do I need coding skills to build a bot?

No, you can design workflows and conversational flows visually using the built-in design studio without writing code.

How does the knowledge base work?

Tiledesk uses hybrid search that combines traditional full-text retrieval with semantic understanding powered by large language models to deliver accurate answers from your documents.