Tiledesk is an open-source conversational platform for building AI agents, automating customer support, and connecting knowledge bases without code.
What it is
Tiledesk is an open-source operating system for building and managing conversational AI agents and automated workflows. It provides a visual design studio where teams can create tailored customer journeys, connect knowledge bases, and orchestrate prompt chains across multiple channels like web, WhatsApp, and Facebook Messenger.
Key features
- Visual flow builder for creating no-code conversation logic and prompt chains
- Hybrid search engine combining full-text and semantic retrieval for accurate knowledge base answers
- Multi-channel deployment supporting web widgets, WhatsApp Business, SMS, and voice
- Human-in-the-loop escalation with real-time AI copilot assistance for human agents
- Calendar integrations for automated appointment booking and scheduling
- Email ticketing integration for automated inbound message management
Who it's for
Tiledesk suits customer support teams, e-commerce stores, and developers looking to automate support interactions, lead routing, and information retrieval using custom AI agents.
Pricing
Check the official website for current pricing.
Use cases
- Build custom conversational agents
- Automate customer support chats
- Schedule calendar appointments
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