PandaChat builds a customized digital twin of your customer support operation, connecting to your systems to answer tickets and verify orders.
What it is
PandaChat is an automated customer support service designed for mid-market e-commerce companies. Instead of operating as a traditional chatbot, it builds a digital twin of your support team that connects directly to your existing systems, checks live data, follows internal rules, and answers customer inquiries across multiple languages and communication channels.
Key features
- Connects directly with Shopify, Magento, ERP systems, and warehouse carriers
- Verifies every generated response against live order and inventory data before sending
- Freezes risky actions like high-value refunds for manual supervisor approval
- Delivers a daily morning briefing summarizing previous day conversations and anomalies
- Operates across email, live chat, WhatsApp, and social messaging channels
Who it's for
Established e-commerce brands handling thousands of customer conversations monthly across multiple languages and siloed systems, particularly those looking to reduce repetitive ticket volume without handing operations over to unverified bots.
Pricing
PandaChat operates on a capped pricing model rather than charging per ticket. Setup typically ranges from €25,000 to €35,000 for 3 to 5 connected systems, followed by a monthly maintenance and operation fee ranging from €4,500 to €6,000.
