Chatbase builds conversational agents for customer experience, handling support, sales, and product guidance across chat, email, and voice channels.
What it is
Chatbase is a customer experience platform that lets businesses build, test, deploy, and optimize conversational agents. These agents handle inquiries across chat, email, and voice channels, operating twenty-four hours a day to resolve issues, engage prospects, and guide product usage without constant human intervention.
Key features
- Multi-channel deployment across website chat widgets, Meta apps, Slack, WhatsApp, email, and phone voice interactions
- Custom procedural instructions and step-by-step guidance for agents to follow standard operating workflows
- Unified helpdesk inbox where human operators and AI agents share the same conversation thread
- Advanced analytics tracking user sentiment, common topics, resolution rates, and conversation trends
- Support for multiple foundational large language models including OpenAI, Anthropic, Gemini, DeepSeek, and Mistral
- Enterprise security compliance including GDPR, SOC 2 Type II, and HIPAA support with data encryption
Who it's for
Chatbase suits retail, technology, hospitality, and financial services companies looking to automate customer inquiries, reduce manual ticket queues, and scale support operations across multiple communication channels.
Pricing
Chatbase offers a Hobby plan starting at thirty-two dollars per month, a Basic plan at one hundred twenty dollars per month, a Business plan at four hundred dollars per month, and custom Enterprise pricing. A seven-day trial is available.
