Inline Help transforms knowledge bases into contextual in-app guidance, chatbot interactions, and tooltips to reduce support volume.
What it is
Inline Help is a customer self-service widget that integrates directly into web applications to deliver real-time answers and contextual support. By connecting an existing knowledge base to the widget, businesses can provide users with immediate responses without requiring them to leave the app or submit a support ticket.
Key features
- Contextual page insights that allow users to click any part of a website to receive instant explanations
- No-code tooltips that embed directly into the application interface for on-spot guidance
- Real-time chatbot powered by OpenAI GPT-4 to handle complex customer queries
- Unified help widget combining a knowledge base, FAQs, and ticket submission forms
- Multilingual support operating natively across seven different languages
Who it's for
Inline Help is designed for product teams, customer support managers, and SaaS companies looking to improve product onboarding, increase feature adoption, and minimize incoming customer service requests.
Pricing
Inline Help offers monthly subscription tiers starting with Essentials at $97 per site per month for up to 250 content pages and 5,000 message credits. The Growth plan costs $247 per site per month for 500 pages and 10,000 message credits, while custom Enterprise pricing is available upon request. A free 14-day trial is available without a credit card.
