Zonka Feedback helps organizations capture customer responses across multiple channels, analyze sentiment, and convert raw feedback into operational insights.
What it is
Zonka Feedback is a customer experience platform driven by AI capabilities that gathers, organizes, and evaluates user opinions from multiple touchpoints. It equips teams with role-based dashboards, thematic analysis, and automated survey distribution to monitor experience metrics like NPS, CSAT, and CES.
Key features
- Send surveys across email, SMS, WhatsApp, and offline devices
- Run thematic and sentiment analysis on unstructured user replies
- Query customer data directly inside language models via the MCP Server
- Segment users and trigger automated follow-up actions
- View role-specific dashboards tailored for support and product teams
- Connect with helpdesks and CRM systems like Salesforce and HubSpot
Who it's for
Zonka Feedback serves customer support departments, product managers, and enterprise leaders in retail, finance, healthcare, and software industries who need to track brand perception and operational performance.
Pricing
Check the official website for current pricing.
Use cases
- Collect customer feedback via email and SMS surveys
- Analyze sentiment and themes from user support tickets
- Query customer experience data inside external language models
- Track net promoter scores across retail locations
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