Sera manages inbound calls, chats, and emails around the clock, answering questions from your business knowledge base and booking appointments directly.
What it is
Sera is an autonomous front desk agent that handles phone calls, web chats, emails, SMS, and WhatsApp conversations for businesses. Designed to operate 24/7, the software answers incoming inquiries, qualifies leads, and schedules appointments without requiring human intervention for about 70 percent of interactions. It connects directly to your existing customer relationship management systems, help desks, and calendars.
Key features
- Handles phone calls, web chat, email, SMS, and WhatsApp through a single shared memory
- Answers questions using your website, documents, and historical FAQs rather than generic memory
- Evaluates its own drafts against source materials before sending to ensure accuracy
- Automatically books meetings directly into calendars based on real-time availability
- Transfers complex or low-confidence requests to human staff members with full context
Who it's for
Sera suits small businesses, dental practices, automotive dealerships, clinics, and sales teams that miss inbound calls or lose leads due to delayed response times outside of standard working hours.
Pricing
A free tier includes 100 chats per month. Paid tiers begin with the Starter plan at $99 per month, followed by the Growth plan at $499 per month, and the Scale plan at $1,499 per month, with free trials available for paid options.
