Infinitus provides agentic AI voice assistants to manage healthcare patient support calls, insurance billing inquiries, and prior authorizations.
What it is
Infinitus is a specialized communication platform that deploys agentic AI voice assistants to handle complex administrative and clinical telephone interactions in the healthcare industry. By managing inbound and outbound calls between payors, providers, and patients, the software automates routine coordination tasks that typically cause treatment delays and operational bottlenecks.
Key features
- End-to-end automation of patient support and member services phone calls
- AI copilot functionality to help human staff bypass phone trees and hold times
- Verbatim language enforcement and controlled responses from pre-approved knowledge bases
- Continuous clinical evaluation by trained medical professionals for safety and empathy
- Automated tracking of out-of-pocket maximums and billing review initiation
- Missing information collection for patient enrollment and prior authorizations
Who it's for
Pharmaceutical companies, life sciences organizations, payors, providers, and specialty pharmacies looking to scale patient access operations without increasing internal headcount.
Pricing
Infinitus offers multiple pricing options based on the chosen products, volume, and customer requirements, including annual platform and license fees combined with usage rates, as well as subscription models and multi-year contract discounts.
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