Health Harbor automates phone calls to health insurance companies for medical practices, verifying patient benefits, claim statuses, and prior auths.
What it is
Health Harbor is an AI-powered service designed to handle phone calls to health insurance payors on behalf of medical, behavioral health, and pharmacy practices. By navigating interactive voice response systems, waiting on hold, and speaking directly with human representatives, the service takes over repetitive administrative tasks so medical staff can concentrate on patient care.
Key features
- Fully automated phone calls to over 6,000 national and regional insurance carriers for eligibility and benefits verification
- Prior authorization requirement checks, submissions, and follow-ups handled via phone
- Accounts receivable follow-up to check claim statuses and investigate denials
- Inbound calling features to answer patient questions, schedule visits, and handle appointment requests after hours
- Live dual-speaker transcription, real-time answer verification, and automated call summaries via an optional companion copilot
- Full HIPAA compliance and SOC 2 Type II security standards for protected health information
Who it's for
Medical practices, clinics, hospitals, and healthcare billing teams looking to reduce time spent on hold with insurance companies and lower administrative overhead costs.
Pricing
Standard automated calls start at $4.00 per call with a 100-call monthly minimum. The companion copilot is available starting at $1.00 per call or $99 per team member per month. Custom enterprise plans with volume discounts and electronic health record integrations are also available upon request.
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