Dagmor audits phone call recordings with automated transcripts, custom scripts, and trend reports to provide complete coverage for customer service teams.
What it is
Dagmor is an auditing system built to process completed call campaigns. Instead of relying on small manual samples, the software checks total call volumes, reads transcripts, and generates structured reports that combine numerical scores with exact customer words.
Key features
- Read highlighted call transcripts while keeping original recording filenames accessible.
- Set campaign scripts, required keywords, and order to track missed steps and agent scores.
- Review conduct and customer treatment across completed calls with human oversight.
- Monitor recording coverage to identify missing files or calls needing manual attention.
- Analyze trends and results over time by individual agent and specific campaign.
Who it's for
Dagmor suits call centres, customer support departments, and sales teams that need to review complete call volumes rather than small random samples.
Pricing
Each recorded minute costs 4 cents, with both call checks and analysis included. Payment works one campaign behind, meaning the first campaign can be tried without upfront cost, and you only pay for the prior campaign when starting a subsequent one.
Use cases
- Review call transcripts
- Track agent scores
- Monitor customer trends
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